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Painel de instrumentos digital do Toyota Highlander 2015–2019

Marca:
(1 avaliação de cliente)

O preço original era: $780.00.O preço atual é: $680.00.

Isento de direitos Apenas UE e EUA
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Toyota Highlander instrument cluster before and after digital upgrade

iKAGOO Vehicle-Specific Digital Cockpit Upgrade

Toyota Highlander Digital Instrument Cluster for 2015–2019

O Toyota Highlander digital instrument cluster replaces the traditional gauge assembly with a wide 12.3-inch 1920×720 Linux display, giving your Highlander a cleaner and more modern driver-focused cockpit.

View speed, RPM, mileage, trip information, fuel data, tire-pressure information and supported vehicle warnings through a clear digital interface that is easier to read during everyday driving.

This is a complete instrument-cluster upgrade. It does not replace the center radio and it is not a CarPlay-only module, allowing you to modernize the driver display without changing your entire infotainment system.

Ordering a 2018 Highlander? Send iKAGOO a dashboard photo and a clear photo of your original instrument cluster. This allows us to identify the correct 2018 configuration and prepare the suitable version for your vehicle.
12.3-Inch HD Display

A wide 1920×720 display gives driving information more space and improves visibility from the driver’s seat.

Informações sobre o veículo

View supported speed, RPM, mileage, trip, fuel, tire-pressure and warning information in one driver-focused display.

Seis estilos de apresentação

Change the appearance of the cluster to suit daily driving, touring, sport-style information or off-road use.

Steering-Wheel Control

Use supported original steering-wheel buttons to change display pages and operate compatible cluster functions.

Highlander-Specific Design

The housing follows the shape of the Highlander dashboard for a cleaner and more integrated finished appearance.

Prepared by iKAGOO

iKAGOO checks your year, dashboard, original cluster, powertrain and regional configuration before preparing your order.

Resposta rápida

This 12.3-inch digital instrument cluster is designed for supported 2015–2019 Toyota Highlander configurations. It is a strong upgrade for owners who want a larger digital speedometer, more visible vehicle information and a more modern driving environment.

To prepare the correct version, iKAGOO checks your vehicle year, dashboard photo, original cluster appearance, gasoline or hybrid configuration, steering position and vehicle market before shipment. This helps us prepare the correct display, wiring and setup for your order.

Everyday Upgrade Value

What the Toyota Highlander Digital Instrument Cluster Adds

The main benefit is not simply replacing mechanical gauges with a screen. It is making the information you use every day easier to read, easier to organize and more enjoyable to view.

Clear Digital Speed and RPM

Large digital and graphical gauges make speed and engine information easier to recognize without relying on a small center information screen.

Important Data in One Place

Supported mileage, trip, fuel, range, tire-pressure and warning information can be organized in a clearer digital layout.

Choose the Display You Prefer

Select from the available display styles to emphasize classic gauges, sport information, trip data or a cleaner daily-driving presentation.

Keep Control at Your Fingertips

Supported original steering-wheel buttons remain available so you can change cluster pages and access driving information more conveniently.

Modernize the Driver’s Cockpit

Upgrade the part of the interior directly in front of you without replacing the radio or changing the complete center-console system.

Order the Correct Vehicle Version

iKAGOO uses your vehicle information and photos to help prepare the suitable cluster configuration and matched connection solution.

Funções originais do veículo suportadas

Keep the Driving Information You Depend On

With the correct vehicle version, matched wiring and correct installation, the cluster is designed to continue displaying the supported information provided by your Highlander.

Velocidade e RPM

Vehicle speed and engine-speed information continue to be displayed through the new digital gauge interface.

Mileage and Trip Information

Supported odometer, trip and journey information remain available after the cluster has been prepared and configured correctly.

Fuel and Driving Range

Fuel level, supported consumption information and remaining range continue to be displayed for everyday journey planning.

TPMS Information

Supported tire-pressure information and tire warnings remain visible through the digital display.

Vehicle Warning Indicators

Supported engine, brake, seat-belt and vehicle-status warnings continue to be shown after correct installation.

Comandos no volante

Supported original steering-wheel buttons remain available for operating compatible cluster pages and settings.

Selectable Driving Units

Supported versions allow MPH or KM/H and applicable temperature or tire-pressure units to be selected.

Equipped Safety Information

Supported ACC and lane-departure information can continue to be displayed on vehicles originally equipped with those functions.

This upgrade replaces the driver instrument cluster rather than the center infotainment unit. Your original radio, speakers, amplifier and reverse-camera system remain part of their existing vehicle system. Please tell iKAGOO about any previous wiring or electronics modifications when ordering.

See the Upgrade in Detail

Product Design, Installed Appearance and Display Themes

Explore the cluster shape, in-vehicle appearance and available interface layouts to understand how the upgrade changes the Highlander driving environment.

Toyota Highlander digital instrument cluster front view
Vehicle-Specific Instrument Design The wide display and Highlander-shaped housing create a clean, integrated upgrade for the driver’s instrument area.
Toyota Highlander digital instrument cluster installed in vehicle
A More Modern View From the Driver’s Seat The digital cluster fills the original instrument position and places speed, RPM and settings directly in front of the driver.
Toyota Highlander 12.3 inch digital dashboard upgrade
Designed to Refresh the Highlander Cockpit The 12.3-inch digital dashboard gives the vehicle a more current visual style while keeping the cluster in its original driver-focused location.
Toyota Highlander digital cluster UI themes and driving layouts
Choose the Information Layout That Suits the Journey Switch between off-road, sport, trip, vehicle-information and settings views to make the cluster more useful for different driving situations.
Toyota Highlander smart LCD instrument cluster display
Wide Digital Gauge Presentation The full-width LCD provides more room for vehicle graphics, gauge information and driving data than the original compact information display.
Linux digital instrument cluster performance graphic
Smooth, Driver-Focused Operation The Linux-based system is designed to start quickly and keep the instrument interface responsive during regular vehicle use.
Toyota Highlander digital cluster supported languages
Multilingual Display Options Select a supported interface language that is easier for you to understand during daily driving and vehicle setup.

iKAGOO Buying Assessments

Understand the Upgrade Value, Vehicle Integration and Installation Work

These three iKAGOO assessments help you decide whether the upgrade matches your ownership plans, your vehicle configuration and your preferred installation route.

Elevado valor de utilização diária

Necessidade de atualização do iKAGOO

This upgrade offers strong everyday value for Highlander owners who plan to keep the vehicle and want a clearer, more modern driver-information experience.

  • Large digital speed and RPM presentation.
  • Supported trip, fuel, TPMS and warning data in one display.
  • Multiple themes for different driving preferences.
  • No need to replace the center infotainment unit.
  • Strong value for owners keeping the Highlander long term.

The upgrade may be less necessary when the original instrument cluster works well and you prefer to keep the interior completely original.

Como é determinado este resultado

This product is evaluated under the iKAGOO Upgrade Necessity framework, which considers the condition of the factory system, daily-use improvement, long-term ownership value, available alternatives and the practical value of the upgrade.

Leia o quadro de referência sobre a necessidade de atualização do iKAGOO
Strong Vehicle-Specific Integration

Compatibilidade do iKAGOO Original com veículos

The Highlander-specific housing, matched connection route and supported vehicle-data functions are designed to make the upgrade feel integrated with the vehicle rather than added as a separate display.

  • Highlander-specific instrument shape and mounting structure.
  • Matched wiring prepared for the confirmed vehicle version.
  • Supported steering-wheel control continuity.
  • Supported vehicle data and warning integration.
  • Gasoline, hybrid, regional and year details checked before shipment.

Compatibility quality includes the physical installation, vehicle information, original controls, warning display, interface design and overall integration. It does not mean that a matching percentage of original functions is removed.

Como é determinado este resultado

This result is based on the iKAGOO Original Vehicle Compatibility framework. It evaluates factory-function continuity, original controls, vehicle data and warning integration, physical architecture, factory-style interaction and installation integration.

The result represents the overall integration quality of the upgrade. It does not mean that the same percentage of factory functions is lost or retained.

Leia o quadro de compatibilidade de veículos da iKAGOO Original
Nível 4

Dificuldade de instalação do iKAGOO

Professional installation is recommended because the work includes instrument-area disassembly, connector matching, vehicle setup and a complete check of warning, data and power behavior.

  • Remove instrument trim and the original gauge cluster.
  • Connect and organize the matched wiring.
  • Configure units and the applicable vehicle version.
  • Test warnings, TPMS, controls and mileage display.
  • Verify ignition-off shutdown and sleep behavior.

A higher installation level reflects the amount of professional work required. It does not indicate lower product quality, lower compatibility or lower upgrade value.

Como é determinado este resultado

This installation level is assigned under the iKAGOO Car Electronics Installation Difficulty framework. It considers dashboard disassembly, wiring connections, cable routing, CANBUS configuration, function testing, power behavior and the level of installer experience required.

Installation difficulty describes the work required to complete the installation correctly. It does not represent lower product quality or lower upgrade value.

Leia o quadro de referência sobre a dificuldade de instalação do iKAGOO

Choose the Right Upgrade Route

Digital Cluster, Original Repair, Used Cluster or CarPlay Module?

Each solution addresses a different need. This comparison helps you choose the option that matches what you want to improve in your Highlander.

Opção What It Changes Best Suited To Main Consideration
iKAGOO Digital Cluster Replaces the original gauge assembly with a complete digital display. Owners who want modern gauges, selectable themes and clearer driving information. Requires vehicle-specific preparation and professional installation.
Original Cluster Repair Repairs the existing factory instrument assembly. Owners who prefer the original appearance and only need to correct an existing fault. The repaired cluster keeps its original display design.
Used Original Cluster Replaces the faulty cluster with another original-style unit. Owners who can source an exact matching original component. Mileage, coding, specification and part condition may need additional attention.
CarPlay Module Adds supported phone connectivity to the center infotainment system. Owners mainly wanting phone navigation, music and calling functions. It does not replace or modernize the instrument cluster.
Unidade principal Android Upgrades the center screen and multimedia system. Owners wanting Android applications, navigation and multimedia features. It is a different product from this driver instrument display.

Explore More Product Details

Languages, Interface, Hardware, Connections and Installed Appearance

Review the display options, physical cluster, rear connections, included wiring and steering-wheel control examples before choosing your configuration.

Multilingual Toyota Highlander digital instrument display
Drive With a Language You Understand Multiple supported interface languages make vehicle information and cluster settings easier to understand.
Toyota Highlander LCD dashboard interface example
A Full Digital View Instead of Small Information Windows The wide display gives gauges, vehicle graphics and driving data a cleaner and more balanced presentation.
Linux system used in Toyota Highlander digital cluster
Linux-Based Instrument System The focused operating system is designed for fast startup and stable access to the driving information displayed by the cluster.
Toyota Highlander digital instrument cluster powered on
See the Actual Display Powered On The physical product view shows the wide screen, gauge layout and vehicle-specific housing before installation.
Rear connectors of Toyota Highlander digital instrument cluster
Vehicle-Specific Rear Housing and Connections The rear structure shows the mounting points, ventilation and connection area used during professional installation.
Toyota Highlander digital cluster wiring and package contents
Cluster and Connection Accessories The package includes the instrument display and applicable connection accessories prepared for the confirmed vehicle version.
Installed Toyota Highlander digital dashboard with red interface
A Driver-Focused Installed Finish The cluster sits in the original instrument position and brings speed, RPM and settings into a modern digital layout.
Toyota Highlander digital cluster layouts and settings
Different Displays for Different Driving Priorities Choose the layout that makes the information most useful for your daily commute, highway journey or outdoor travel.
Steering wheel button control example for digital cluster operation
Keep Control at Your Fingertips Use the supported original steering-wheel buttons to switch display pages, review driving information and adjust compatible cluster settings without reaching toward the screen.
Toyota Highlander digital cockpit and 12.3 inch instrument cluster
A Modern Digital Cockpit for Your Highlander Replace the traditional gauge layout with a wide display that gives speed, RPM, trip, fuel and supported vehicle information a more modern presentation.
Toyota Highlander digital cluster functions and display features
Built Around Everyday Driving Information Enjoy six display styles, steering-wheel control support, 1920×720 resolution, multilingual menus, mileage information, fuel data and temperature reminders.

Especificações do produto

Toyota Highlander Digital Instrument Cluster Specifications

The cluster focuses on vehicle information and the driver display. It is not intended to replace the multimedia functions of an Android head unit or CarPlay system.

Tipo de produto Complete vehicle-specific digital instrument cluster
Vehicle Application Toyota Highlander, supported 2015–2019 configurations
Tamanho do ecrã 12.3-inch
Tipo de ecrã HD QLED digital instrument display
Resolução 1920 × 720
Sistema operativo Linux
Refresh Performance Up to 60 fps
Startup Fast Linux startup designed for instrument use
Temas de visualização Six selectable interface styles
Línguas More than 10 supported interface languages; confirm your preferred language when ordering
Informações sobre o veículo Supported speed, RPM, mileage, trip, fuel, range, TPMS and vehicle-warning information
Unidades Supported MPH/KM/H, temperature and tire-pressure unit settings
Controlos originais Supported original steering-wheel control operation
Specified Operating Range -40°C to +80°C
Connection Method Matched vehicle-specific connection route designed to avoid intentional cutting of the supported factory main wiring
Available Year Options 2015–2018 version and 2018–2019 version
Shipping Weight 8 kg
Dimensões da embalagem 48 × 38 × 28 cm
Product Focus Digital gauges and supported vehicle information. Android applications, Apple CarPlay, Android Auto, DSP audio, 4G, Wi-Fi and Bluetooth multimedia functions are not the purpose of this product.

Select the Correct Configuration

How to Choose the Correct Highlander Version

Your model year is important, but the original cluster appearance, powertrain and vehicle market also help iKAGOO prepare the most suitable configuration.

2015–2018 Version

Select this option for the applicable earlier instrument configuration after confirming the original cluster appearance with iKAGOO.

  • Provide the exact model year.
  • Provide a dashboard and cluster photo.
  • State whether the vehicle is gasoline or hybrid.
  • State the vehicle country or market.
  • Confirm LHD or RHD.

2018–2019 Version

Select this option for the applicable later instrument configuration after iKAGOO checks the original cluster and dashboard layout.

  • Provide a clear front photo of the original cluster.
  • Provide the complete dashboard view.
  • Confirm LHD or RHD.
  • Declare US-spec vehicles where applicable.
  • Tell us about previous cluster or wiring changes.
2018 vehicles require a photo check. Because different 2018 configurations can use different instrument arrangements, iKAGOO will use your original-cluster and dashboard photos to help prepare the correct version.

Hardware and Connections

Digital Cluster, Wiring and Connection Accessories

iKAGOO prepares the applicable connection accessories according to the vehicle information confirmed for your order.

Toyota Highlander digital cluster package and connection cables
Prepared for a Cleaner Installation The cluster and connection accessories are arranged to support the vehicle-specific installation route confirmed for your Highlander.

Package Components

  • Painel de instrumentos digital
  • Video cable
  • Audio connection lead
  • AUX cable
  • Main connection lead
  • Antena GPS
  • USB lead

The applicable wiring arrangement can differ according to the vehicle year, original instrument cluster, gasoline or hybrid configuration and vehicle market. iKAGOO prepares the connection solution after checking your vehicle details.

iKAGOO Vehicle Preparation

Provide These Details So We Can Prepare the Correct Version

A few clear vehicle details allow iKAGOO to prepare the suitable display, wiring and configuration before your order is shipped.

1

Exact Vehicle Year

Provide the exact model year, especially when ordering for a 2018 Highlander.

2

Fotografia do painel de controlo

Send a wide photo showing the steering wheel, original cluster and surrounding dashboard.

3

Foto original do painel de instrumentos

Send a clear front view showing the original gauge layout and center information display.

4

Gasoline or Hybrid

State the powertrain so the appropriate RPM, fuel or energy interface can be prepared.

5

Market and Steering Position

State the country, US specification where applicable, and whether the vehicle is LHD or RHD.

6

Previous Modifications

Tell us about replacement clusters, changed wiring, alarms or other aftermarket vehicle electronics.

Installation Planning

Professional Installation Helps Protect the Vehicle and Upgrade

Correct installation includes more than connecting the cluster. The installer should also verify the displayed vehicle data, warning information, steering controls and power-off behavior.

  1. 1

    Record the Original Vehicle Information

    Photograph the original mileage, warnings, units, fuel level, dashboard and instrument cluster before disassembly.

  2. 2

    Protect and Remove the Instrument Trim

    Use suitable trim tools and protect the dashboard, steering column and surrounding interior surfaces.

  3. 3

    Remover o conjunto original

    Disconnect the vehicle power correctly and remove the original instrument assembly without pulling or twisting the factory connectors.

  4. 4

    Ligue os fios correspondentes

    Match every connection by plug shape, keying and the supplied instructions. Never force a plug into an unsuitable connector.

  5. 5

    Set the Correct Vehicle Configuration

    Confirm gasoline or hybrid, units, language, steering-wheel control and the applicable vehicle-data settings.

  6. 6

    Test the Driving Information

    Check speed, RPM, mileage, trip information, fuel, TPMS, warning lights, steering controls and equipped safety information.

  7. 7

    Check Power-Off and Sleep Behavior

    Switch off and lock the vehicle, then confirm that the cluster follows the expected shutdown and sleep behavior.

  8. 8

    Reassemble After the Final Check

    Reinstall the trim only after the required vehicle information, warnings, controls and power behavior have been checked.

Interrompa a instalação e contacte a iKAGOO se:

Stopping at this point helps protect the vehicle, factory wiring and new cluster while iKAGOO provides the correct connection guidance.

  • A supplied plug clearly does not match the vehicle connector.
  • The original cluster differs from the vehicle details provided.
  • The vehicle has undisclosed aftermarket wiring or modules.
  • The powertrain setting does not match gasoline or hybrid requirements.
  • Abnormal vehicle warnings appear after connection.
  • The cluster remains powered and does not enter the expected sleep state.
  • The installation appears to require cutting the factory main wiring.
  • A connector would need to be forced into position.

Purchase and After-Sales Support

What iKAGOO Provides With Your Highlander Upgrade

Your order includes more than the display. iKAGOO also helps prepare the vehicle configuration and supports the installation and after-sales process.

Preparação da configuração do veículo

Your vehicle year, dashboard, original cluster, powertrain and regional details are used to prepare the suitable version.

Envio internacional com acompanhamento

The order is shipped through an available tracked route after the vehicle information and product configuration are prepared.

12-Month Garantia de hardware

Eligible verified hardware faults are handled under the current iKAGOO limited hardware warranty.

Installation and Setup Support

iKAGOO can help review connection photos, vehicle settings and function-test information when installation assistance is required.

Please provide accurate vehicle details and the requested photos before purchase so iKAGOO can prepare the appropriate version. Incorrect vehicle information, undisclosed modifications or vehicle-system limitations are not treated as unconditional return and refund reasons.

When iKAGOO confirms compatibility before purchase, the vehicle information is accurate and the customer cooperates with reasonable installation troubleshooting, a confirmed iKAGOO compatibility error will be handled under the current Return and Refund Policy.

Optional DDP or tax-included shipping applies only when it is shown or specifically confirmed for the destination and order.

Política de envio  •  Política de garantia  •  Política de devoluções e reembolsos  •  DDP Guide

Highlander Digital Cluster FAQ

Questions to Answer Before Ordering

Does this fit my exact Toyota Highlander?

The available versions are designed for supported 2015–2019 Toyota Highlander configurations. iKAGOO checks the year, original cluster, gasoline or hybrid configuration, vehicle market, steering position and dashboard photos before preparing the order.

How do I choose between the two year options?

Select between the 2015–2018 and 2018–2019 versions according to the original instrument configuration confirmed by iKAGOO. Owners of 2018 vehicles should provide dashboard and original-cluster photos so the correct version can be identified.

Is this a complete cluster or a CarPlay module?

It is a complete replacement digital instrument cluster. It upgrades the driver’s gauge display and does not add CarPlay to the center radio.

Os comandos originais do volante continuarão a funcionar?

Supported original steering-wheel buttons continue to operate compatible cluster pages and settings after the correct vehicle version has been prepared and configured.

Will my mileage continue to be displayed?

The matched cluster is designed to display the supported vehicle mileage information after correct preparation and configuration. Record the original odometer before installation and check the displayed information before final reassembly.

Will TPMS and warning lights still be displayed?

Supported TPMS information and vehicle warning indicators continue to be displayed through the matched vehicle-data connection. The installer should check every required warning and status indicator before completing the installation.

Will the factory reverse camera, amplifier and speakers continue to work?

This product replaces the instrument cluster rather than the center infotainment system. The original reverse camera, radio, amplifier and speakers remain part of their existing vehicle system.

Does it support gasoline and hybrid Highlander models?

Gasoline and hybrid vehicles use different driving-information requirements. State your exact powertrain before shipment so iKAGOO can prepare the applicable display and vehicle configuration.

A instalação implica cortar a cablagem de fábrica?

The matched connection route is designed to avoid intentional cutting of the supported factory main wiring. If a plug does not match or the installation appears to require cutting the main harness, stop and contact iKAGOO for guidance.

É necessária uma instalação profissional?

Professional installation is recommended. The work includes dashboard trim removal, instrument replacement, connector handling, vehicle configuration and complete warning, data and power-behavior testing.

How should the installer check for battery-drain problems?

After installation, switch off and lock the vehicle and confirm that the cluster shuts down and enters the expected sleep state. If it remains powered, restarts repeatedly or wakes unexpectedly, pause the installation and contact iKAGOO.

O que está incluído no pacote?

The package includes the digital cluster and the applicable connection accessories prepared for the confirmed vehicle version. The product images show a video cable, audio connection lead, AUX cable, main connection lead, GPS antenna and USB lead.

What warranty and after-sales support are provided?

Eligible hardware is covered by the current 12-month iKAGOO limited hardware warranty from confirmed delivery. Installation, configuration and troubleshooting support are available according to the applicable product and policy conditions.

What vehicle information should I send after ordering?

Send the exact year, dashboard photo, original-cluster photo, gasoline or hybrid configuration, country or vehicle market, LHD or RHD information and details of any previous modifications.

How does iKAGOO prepare the correct version?

iKAGOO compares your vehicle year, original instrument appearance, dashboard structure, powertrain, regional configuration and steering position with the available cluster and wiring solution before preparing the order.

Research Before You Buy

iKAGOO Compatibility, Installation and Upgrade Guides

Make Your Highlander’s Driver Display Feel Modern Again

Choose your year configuration in the purchase area and provide your dashboard photo, original-cluster photo, powertrain and vehicle-market information. iKAGOO will use those details to prepare the suitable display, wiring and configuration for your order.

Toyota and Highlander are trademarks of their respective owners. iKAGOO is an independent supplier of aftermarket vehicle-specific electronics and is not affiliated with Toyota Motor Corporation.

4.00

Baseado nas revisões do 1
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1 revisão para Toyota Highlander Digital Instrument Cluster 2015–2019

  1. Colin Mercer -

    Classificação total
    Relação qualidade/preço

    I was mainly interested in how the cluster would behave during cold morning starts. So far, it boots quickly and the display remains clear when the cabin is still cold. Tire-pressure information is particularly useful during winter temperature changes. It took several drives to decide which layout I preferred, but the interface is easy to understand once the basic settings are completed.

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Envio, garantia, devoluções e apoio ao cliente da iKAGOO
Apoio ao Cliente da iKAGOO

Envio, Garantia e Devoluções

Informações claras sobre o processamento de encomendas, entregas internacionais, produtos específicos para veículos, assistência ao abrigo da garantia, devoluções e encomendas danificadas.

Processamento da encomenda Normalmente, 1 a 3 dias úteis antes do envio.
Envio internacional Normalmente, entre 5 e 20 dias úteis após o envio, dependendo do destino.
Garantia do hardware Garantia limitada de 12 meses para defeitos de fabrico elegíveis.
Assistência específica para cada veículo Estão disponíveis serviços de assistência em matéria de compatibilidade, ligações e configuração.

Perguntas Frequentes

Estas respostas apresentam um resumo prático. As páginas completas com as políticas, cujos links se encontram abaixo, aplicam-se a todas as encomendas.

01

De onde são enviadas as encomendas e quanto tempo demora a entrega?

A maioria das encomendas da iKAGOO é enviada a partir do nosso centro de distribuição na China após a verificação da configuração do produto e dos dados do veículo. O processamento normal de uma encomenda demora aproximadamente 1-3 dias úteis.

Os prazos de entrega estimados após o envio são:

  • EUA e Canadá: aproximadamente 5 a 9 dias úteis
  • União Europeia: aproximadamente 7 a 15 dias úteis
  • Reino Unido e Austrália: aproximadamente 7 a 10 dias úteis
  • Outras regiões suportadas: aproximadamente 7 a 20 dias úteis

As estimativas de entrega podem ser afetadas pelo desalfandegamento, feriados locais, entregas em zonas remotas, condições meteorológicas ou atrasos da transportadora.

02

Terei de pagar imposto de importação, IVA ou taxas aduaneiras?

O envio internacional padrão normalmente não inclui o IVA do país de destino, direitos de importação, despesas de corretagem ou taxas de desalfandegamento.

Para destinos elegíveis na União Europeia, um opcional Serviço de envio DDP podem estar disponíveis. As taxas relacionadas com a importação só estão incluídas quando se seleciona a opção DDP no momento do pagamento ou quando tal for confirmado pela iKAGOO por escrito antes do envio.

Quando a opção DDP não estiver selecionada, o destinatário é responsável por quaisquer encargos cobrados pelas autoridades aduaneiras locais ou pela empresa de entregas.

03

Posso solicitar envio expresso?

O envio expresso ou prioritário poderá estar disponível para determinados produtos e destinos. A disponibilidade, a transportadora e os custos adicionais são confirmados antes do envio.

Dependendo do destino e do tipo de produto, a iKAGOO poderá recorrer a transportadoras como a DHL, a FedEx, a UPS, a EMS, a 4PX ou outro prestador de serviços logísticos com acompanhamento de envios.

04

Como posso acompanhar a minha encomenda?

Após o envio da encomenda, o número de rastreio ou o link de rastreio será normalmente enviado para o endereço de e-mail utilizado na encomenda.

As atualizações do acompanhamento podem demorar vários dias úteis a aparecer enquanto uma encomenda é transferida entre transportadoras internacionais e locais.

05

Qual é a política de devoluções e reembolsos da iKAGOO?

A elegibilidade para devolução depende do motivo da devolução, do estado do produto, do estado da instalação, das provas apresentadas e do facto de a devolução ter sido aprovada pela iKAGOO.

No caso de uma devolução por motivos que não sejam defeitos, o produto deve, normalmente, estar sem uso, não instalado, completo e em condições de ser revendido. O cliente é, geralmente, responsável pelos custos de envio da devolução aprovada.

Os custos de envio originais, os custos DDP, o IVA, os direitos aduaneiros e outros custos logísticos não são, em geral, reembolsáveis, a menos que exigido pela legislação aplicável ou confirmado de outra forma pela iKAGOO.

Não devolva um produto sem ter recebido um endereço de devolução aprovado e as instruções de devolução da iKAGOO.

06

O que acontece se o iKAGOO confirmar a compatibilidade, mas o produto não puder ser instalado?

Pode ser aplicável uma proteção adicional caso a iKAGOO tenha confirmado a compatibilidade antes da compra, o cliente tenha fornecido informações precisas sobre o veículo e tenha colaborado com as etapas razoáveis de instalação e diagnóstico.

Se a iKAGOO confirmar que não existe nenhuma solução técnica razoável disponível e o problema for comunicado no prazo de 7 dias úteis após a entrega, o cliente poderá ter direito a um reembolso do preço do produto sem ser obrigado a devolver o produto.

Os portes de envio originais, o DDP, o IVA, os direitos aduaneiros e outros encargos de terceiros não estão incluídos neste reembolso do preço do produto.

07

Que garantia oferece a iKAGOO?

Os produtos iKAGOO elegíveis incluem um Garantia limitada de 12 meses para o hardware abrangendo defeitos de fabrico comprovados e avarias de hardware elegíveis em condições normais de utilização.

Dependendo do problema, a solução pode incluir diagnóstico remoto, assistência na configuração, peças de substituição, reparação, substituição do produto, reembolso parcial ou reembolso total.

A garantia não cobre, normalmente, danos causados por ligações elétricas incorretas, modificações não autorizadas, danos acidentais, infiltração de água, impactos, utilização indevida, tensão inadequada, erros de instalação ou equipamento de terceiros incompatível.

08

A abertura da embalagem do produto implica automaticamente o cancelamento da garantia?

A inspeção ou a análise por terceiros não anula automaticamente a totalidade da garantia. No entanto, os danos causados por reparações não autorizadas, substituição de componentes, modificações incorretas, circuitos danificados ou remontagem inadequada não estão abrangidos pela garantia.

Contacte a iKAGOO antes de desmontar ou reparar o produto, para que lhe possa ser indicado o procedimento de diagnóstico correto.

09

E se a minha encomenda chegar danificada ou com peças em falta?

Contacte a iKAGOO no prazo de 7 dias úteis após a entrega e guarde a embalagem original, a etiqueta de envio, os acessórios e o produto.

Por favor, forneça fotografias ou vídeos nítidos que mostrem:

  • A caixa de cartão exterior e a etiqueta de envio
  • Quaisquer danos visíveis na embalagem
  • O produto e a área afetada
  • Todos os acessórios e cabos recebidos

Após verificação, a iKAGOO poderá providenciar o envio das peças em falta, a substituição, a reparação, o reembolso ou outra solução razoável, consoante o caso específico.

10

O que devo fazer se tiver encomendado o produto errado?

Contacte a iKAGOO antes de instalar ou utilizar o produto. A troca ou devolução poderá ser aprovada desde que o produto se encontre sem uso, não instalado, completo e em condições de ser revendido.

Normalmente, os clientes são responsáveis pelos custos de envio e por qualquer diferença de preço quando for selecionado o produto, modelo de veículo, ano ou configuração de fábrica errados.

Não é fornecida automaticamente uma etiqueta de devolução pré-paga gratuita.

11

Posso alterar ou cancelar a minha encomenda após o pagamento?

Entre em contacto com a iKAGOO o mais rapidamente possível, de preferência no prazo de 12 horas após a realização da encomenda, ao solicitar um endereço, a configuração de um veículo ou uma alteração no produto.

Uma alteração ou cancelamento só entra em vigor após confirmação por parte da iKAGOO. Os produtos específicos para cada veículo podem entrar na fase de aquisição, programação, testes, configuração ou preparação personalizada pouco tempo após o pagamento.

Assim que a preparação ou o envio tiverem começado, poderá não ser possível cancelar a encomenda, ou poderão ser deduzidos os custos razoáveis já incorridos.

12

O que está incluído no pacote?

O conteúdo da embalagem varia consoante o produto, o modelo do veículo, o sistema de fábrica e a configuração selecionada.

Dependendo do produto, a embalagem pode incluir o dispositivo principal, feixes de cabos específicos para o veículo, interface CANBUS, adaptadores, cabos USB, antenas, microfones, acessórios de montagem e outros acessórios de instalação.

Consulte a página do produto em questão, as fotografias da embalagem e a confirmação da encomenda para conhecer os componentes exatos incluídos.

13

Como posso contactar o apoio ao cliente da iKAGOO?

Pode contactar a iKAGOO através do formulário de contacto, por e-mail, pelo WhatsApp ou pelos canais de apoio disponíveis no site. O tempo de resposta habitual é de 24 horas úteis.

Para obter um apoio técnico mais rápido, indique o número da encomenda, o modelo e o ano do veículo, fotografias do sistema de fábrica, fotografias do produto e um vídeo nítido que mostre o problema.

Visite: Contacto e Apoio ao Cliente da iKAGOO

14

O pagamento é seguro e existem opções de pagamento a prestações?

Os pagamentos são processados através dos métodos de pagamento seguros apresentados durante o processo de finalização da compra. As opções disponíveis de cartão, carteira digital e pagamento a prestações podem variar consoante o país, a moeda, o prestador de serviços de pagamento e a elegibilidade do cliente.

Qualquer serviço de pagamento a prestações, incluindo as opções oferecidas pelo PayPal ou por outro prestador, está sujeito à disponibilidade regional e às regras de aprovação desse prestador.

Leia as políticas completas da iKAGOO

Consulte as páginas completas das condições gerais antes de efetuar a encomenda, especialmente no que diz respeito a produtos específicos para cada veículo, disposições fiscais internacionais e devoluções relacionadas com a instalação.

Estas Perguntas Frequentes constituem um guia simplificado para o cliente. As páginas completas da política publicada, a confirmação da encomenda e a legislação aplicável em matéria de defesa do consumidor prevalecem em caso de discrepância entre os textos.

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