O que acontece depois de pagares a tua encomenda na iKAGOO?
o que acontece depois de pagar, a sua encomenda segue o percurso correto para o produto que selecionou.
A iKAGOO não processa todas as encomendas de eletrónica automóvel exatamente da mesma forma. Um painel de instrumentos digital e uma unidade de cabeça Android requerem verificações de compatibilidade diferentes, acessórios diferentes e, por vezes, informações de instalação diferentes. O pagamento inicia o registo da encomenda, seguido de revisão específica do produto, preparação, embalagem e envio com rastreio.
Pagamento e reembolso
A sua encomenda, montante e estado do pagamento são registados. Alterações e reembolsos seguem a política atualmente publicada.
Análise de compatibilidade
A revisão ocorre após o pagamento e antes da preparação do produto, utilizando verificações que correspondem ao tipo de produto encomendado.
Preparação e envio
A unidade correspondente, as cablagens e os acessórios incluídos são agrupados, protegidos, expedidos e acompanhados por rastreio.
O seu pagamento é confirmado e a encomenda é registada
O primeiro passo é administrativo, não técnico. O iKAGOO regista o que foi comprado, o valor pago, o estado do pagamento e as informações de entrega antes de a encomenda entrar na fase de revisão do produto.
Após o pagamento bem-sucedido, o registo da encomenda liga o produto selecionado ao nome do cliente, morada de entrega e estado do pagamento. Esta é a referência utilizada para questões posteriores de compatibilidade, preparação, comunicação de envio e qualquer pedido de cancelamento ou reembolso aprovado.
- O produto comprado e o valor da encomenda são registados.
- O estado do pagamento está associado à encomenda.
- Customer and delivery details are checked.
- Order changes should be requested as early as possible.
- Approved refunds use an approved payment route.
- Return eligibility follows the current policy and order condition.
WhatsApp and email are communication channels, not unrecorded payment channels. They may be used to confirm vehicle information, explain an invoice or discuss an order. iKAGOO will not ask for your full card number, CVV, banking password or verification code through chat.
Compatibility is reviewed before the product is prepared
This is the position of the compatibility check in the order process: after payment is recorded, but before iKAGOO finalizes the unit, harnesses, adapters and shipment.
For a digital instrument cluster order
The review focuses on the original cluster route and the vehicle configuration that affects the replacement.
- Vehicle make, model, production year and market version.
- Clear original instrument cluster and full-dashboard photos.
- Configuração com volante à esquerda ou à direita.
- Connector, cluster generation or system details when required.
- Previous cluster or dashboard modifications.
- Vehicle functions that may depend on the original cluster system.
For an Android head unit or car player order
The review focuses on the original center console, factory audio, camera and control systems.
- Vehicle make, model, production year and market version.
- Clear original dashboard, center-console and screen photos.
- Factory amplifier, premium audio or optical-fibre system.
- Original reverse camera, 360 camera or aftermarket camera route.
- Steering-wheel controls, factory controller and vehicle settings.
- Connector, fascia, screen size and previous radio modifications.
A request for vehicle photos is part of the service, not an unexplained delay. The photos help iKAGOO choose the correct product route before the parcel leaves. The required photos are different for a cluster order and a head unit order.
The matched product and accessories are prepared, packed and dispatched
Preparation begins only after the required order and compatibility information is available. The exact contents depend on whether the order is a digital cluster, an Android head unit or another supported vehicle-specific product.
Digital cluster preparation may include
The matched cluster version, applicable harness, interface or CAN-related module, installation accessories and any items listed for the confirmed order.
Android head unit preparation may include
The matched screen or player, fascia or trim when applicable, main harness, CAN box, audio or camera adapters, USB leads and included installation accessories.
Real packing and shipping evidence
These images document the packing process rather than proving compatibility for one specific vehicle. The same control applies across product categories, while the exact contents vary by order.
Accessories grouped with the order
Harnesses, modules and included accessories are checked as part of the matched kit. A head unit order and a cluster order will not necessarily contain the same items.
Protective packing before dispatch
Foam and internal protection reduce movement and impact risk during international transport. Packaging is selected according to the product shape and order contents.
Outer cartons prepared for shipment
The protected product is placed into an outer shipping carton before carrier handoff. Tracking is provided after the parcel is dispatched.
Counted after payment and the required compatibility information are confirmed.
Counted after dispatch and affected by destination, route, carrier and customs.
The first carrier scan may take additional time to appear after the number is created.
DDP and import charges are not automatically included in every order. A tax-included or DDP route applies only when it is available and selected at checkout or confirmed by iKAGOO in writing for that shipment.
What you should do after payment
Most avoidable delays come from incorrect order details, missing vehicle information or unanswered compatibility questions.
Check the order details
Review the selected product, amount, customer name, email, phone number and delivery address.
Reply to product-specific questions
Send cluster photos for a cluster order, or dashboard, screen, audio and camera details for a head unit order when requested.
Follow the tracking after dispatch
Watch for carrier updates and reply if delivery or customs information is requested.
Are you ready to return to payment?
Use the two checks below. The goal is not to create doubt; it is to prevent a correctable mistake before the order enters preparation.
Return to payment if:
- You selected the intended digital cluster or Android head unit.
- The vehicle model and production year are correct.
- The delivery address and order amount are correct.
- You can provide the required vehicle photos if requested.
- You understand the payment, refund and shipping conditions.
Ask iKAGOO before paying if:
- You are unsure which product version fits the vehicle.
- The original dashboard, cluster or radio has been modified.
- The vehicle has a factory amplifier, optical audio or special camera system.
- The original cluster, screen or center console differs from the product page.
- You require a specific DDP or tax-included shipping route.
Perguntas frequentes
Does every iKAGOO order use the same compatibility checklist?
N.º. Digital cluster orders focus on the original cluster, vehicle generation, steering position, connectors and related vehicle functions. Android head unit orders focus on the original dashboard or screen, audio system, camera route, controls, fascia and wiring.
When does the compatibility review happen?
After payment is recorded and before the final product kit is prepared. If important information is missing, iKAGOO may request photos or system details before dispatch.
Can I cancel the order after payment?
Depende. Contact iKAGOO immediately. Cancellation and refund treatment depend on whether compatibility review, preparation, customization, logistics booking or shipment has already started. The current return and refund policy applies.
Why may iKAGOO ask for more vehicle photos after payment?
Because the required evidence depends on the product route. A cluster order may need original cluster and dashboard photos. A head unit order may need the original center console, screen, amplifier, camera or connector information.
When will I receive tracking?
After dispatch. A tracking number may be created before the first carrier scan appears, so the status can take additional time to update.
Are duties and taxes included?
Não automaticamente. DDP or tax-included shipping applies only when it is available and selected at checkout or confirmed in writing for the specific order.
O que devo fazer se a encomenda chegar danificada?
Document it before installation. Photograph the outer carton, shipping label, internal protection and affected product, retain the packaging and contact iKAGOO promptly under the transit damage procedure.
Return to payment and complete your order
If the selected product, vehicle details, delivery address and order amount are correct, return to the original payment page. The order will then follow the product-specific review, preparation, packing and shipping process explained above.
When this article is opened from the iKAGOO checkout page, the return button uses the original payment-page address when available.
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